Effective people management is at the heart of every successful team.
Managing people is one of the most rewarding - and challenging - parts of being a leader. Whether you are managing staff, clients, or a mix of both, it requires more than just good intentions. It demands practical skills, insightful strategies, and the ability to navigate complex dynamics in the workplace.
The Practical People Management workshop is designed for business owners, executives, and people-leaders who want to master these essential skills. If you’re looking to enhance your leadership abilities, this workshop will provide the tools and confidence you need to lead with impact.
Join communication expert Mel Kettle for this transformative workshop tailored specifically for professionals in your field.
In this workshop, you’ll gain practical strategies to lead diverse teams, understand generational differences, enhance communication, and foster a collaborative work environment. You will leave with actionable insights to confidently handle the complexities of people management, including how to manage both staff and client relationships effectively.
When: Thursday 17 October 2024
Time: 9am - 12 noon AEST (QLD time) (10am - 1pm NSW/VIC/ACT)
Where: Online
Why Attend?
This workshop is perfect for you if you are:
- Transitioning into a leadership role or already leading a team and want to enhance your people-management skills.
- Looking to foster a collaborative, communicative work environment where everyone feels valued.
- Struggling to have those tough conversations, whether with staff or clients, and want proven techniques to resolve conflict.
- Wanting to improve your client relationships.
- Seeking ways to understand and lead across generational and cultural differences in your team.
What you will learn:
Effective people management is at the heart of every successful team. You will learn tactics and insights to have difficult conversations, resolve conflict, and manage expectations.
- From friends to friendly: Transition smoothly into leadership roles
Moving from being ‘one of the team’ to leading the team can be tricky. Learn how to strike the balance between being approachable and maintaining authority. - Having difficult conversations: Master the art of providing feedback and resolving disputes
Whether it’s giving constructive feedback or addressing performance issues, difficult conversations are unavoidable. This workshop equips you with the right techniques to have these conversations with clarity and compassion, turning potential conflicts into opportunities for growth. - Client relationship management: Manage expectations and build lasting relationships
Managing clients often involves balancing their expectations with your team’s capabilities. We’ll explore how to set clear boundaries, communicate effectively, and build trust that leads to long-term success.
What to expect:
This workshop is packed with practical tools and strategies to make sure you or your team can communicate with confidence, consistency, and clarity, even in high-pressure situations.
You will get:
- An engaging live and online 3-hour hands-on workshop filled with interactive learning practical strategies, tools, and tactics to help you elevate your communication
- Mel's simple frameworks and access to resources to help you refine your skills
- Downloadable worksheets to use during the workshop and after
- A recording of the workshop that you can watch again and again
What people say about Mel's workshops
"Really insightful, as I experienced burnout after Covid"
"I love Mel's down-to-earth style"
"Knowledgeable and generous with her time, she's quickly able to pinpoint areas for improvement and offers relevant advice that's easy to apply"
"Mel made me stop and think and realise I need to refocus myself"
"She is highly engaging with online audiences inspiring people to take action and improve their lives"
"Great presenter, very understanding, competent and entertaining"
"This session reminded me that there is no shame in saying no"
"I was challenged to reflect on boundaries I would like to have"
" Mel is the consummate professional; kind, genuine, and well organised"
"I always learn something from Mel"
Hey there, I'm Mel.
I'm a food-loving, book-reading, beachgoer who lives on the Sunshine Coast, in Queensland, Australia.
I have been a communications professional for my whole career (a long time!). Before and during uni, I worked in retail and hospitality, and as we all know, communication is key to surviving those industries!
As a card-carrying introvert, I know how hard it can be to push yourself out of your comfort zone to do things that involve other people!
One of the things I love doing is helping people level up their communication so they develop stronger and happier relationships - with your colleagues, your team, and in your personal life.
I love that you have read this far because it shows me that you want to understand how communication can help you both personally and professionally.
My clients typically include other professionals who want to communicate with confidence and thrive at work, so they deliver better results.
If this is you, then please join me for this workshop.
I'd love to see you there.
Who is this workshop for?
Do you have a refund policy?
What results can I expect?
How much time do I need to invest in the program?
I want to send my team, do you have a group rate?
Can you run this in-house for my business?
I'd love to book you for my conference, is that an option?
Corporate Options
This workshop can be run in-house. Please get in touch with Mel for more information on how it can be tailored to meet your needs.
